As an online store deliveries are one of the most important to both you as a customer and us as retailers. We as a company access the best possible prices for our products from removing the middle man in the operation as we operate directly from the supplier of the product to you. This process is called drop shipping. We use drop shipping as it allows you to save money at the expense of fast delivery times. 
  • What is drop shipping?

Drop shipping is extremely similar to other online retailers however instead of us ordering in bulk of one single item and storing it in our own warehouses we allow you to buy directly from our suppliers however it is made easy as that all happens in the back ground and away from any of our customers.

We do make this clear to all of our customers as this is the only reason for our long shipping times. We do promise to over perform in other sectors of the communication and service we provide to you. In any cases where you are not left happy we will do our absolute best to put everything in your favour again. 

  • How long will my package take to arrive?

The packages that are ordered are usually processes in 3 working days (excluding weekends) and are shipped to you within 20 days of making an order from our website. Before you order any products please do take this into consideration as we have made this very clear. Most of the time orders do arrive before 10 days however there can be issues that could result in your package being delayed. 

  • What shall I do if my package hasn't arrived yet?

If your order has not arrived yet please do get in contact with us and we will deal with everything accordingly. We offer tracking on all of our packages so we will know when a package has arrived at your door or if it is in transit. Please use the tracking number supplied to your from the shipping confirmation email or regularly check your order in your account on our website and use that tracking number to enter into our "Track your order" page where you can keep up to date with your order.

All orders are sent with free delivery to compensate for the delivery times. If there are any issues you are experiencing please contact us.